Amal CHABBOUH

Conducted rigorous verification rounds and effectively managed alarm systems via remote surveillance, significantly enhancing site security for clients including HERMES from 2016 to 2026.

Controlled access points and meticulously filtered entries/exits, maintaining secure premises and preventing unauthorized access for sensitive environments.

Authored detailed security reports, providing critical documentation for incident management, compliance, and strategic security planning.

Provided professional physical and telephonic reception services for LEXMARK, ensuring seamless visitor management and effective communication.

Managed the arrival process for numerous passengers, ensuring smooth transitions and adherence to strict operational schedules.

Provided direct supervision and accompaniment for unaccompanied minors during boarding, ensuring their safety, comfort, and compliance with regulations.

Coordinated effectively with airline staff and ground crew to streamline boarding procedures and enhance the overall passenger experience.

Facilitated effective conflict resolution between public transport users and agents, contributing to a notable 30% increase in client satisfaction.

Provided expert advice and hands-on assistance with transport ticket purchases, enhancing passenger experience and streamlining operational flow.

Implemented proactive communication strategies to de-escalate tensions and maintain a positive and safe environment within the public transport network.

Managed comprehensive stock control processes, significantly minimizing waste and ensuring optimal product availability to meet customer demand.

Administered all cash register operations, handling daily transactions and ensuring accurate financial reconciliation and reporting.

Supervised store staff, fostering a customer-centric environment and maintaining high standards of operational efficiency and service quality.

Assisted clients with diverse inquiries and processed flight reservations, ensuring accuracy and high levels of customer satisfaction.

Managed ticketing procedures, including booking, changes, and cancellations, adhering strictly to airline policies and protocols.

Developed strong customer service and problem-solving skills by interacting with a diverse clientele in a demanding, fast-paced environment.